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Terms & Conditions

BY ACCESSING AND USING THE LOVETTE WEBSITE, YOU CONSENT TO ABIDE BY THE FOLLOWING TERMS AND CONDITIONS:

ACCEPTANCE OF ORDERS

All orders placed through Lovette are subject to our acceptance. Lovette reserves the right, at our sole discretion, to refuse or cancel any order for any reason. Reasons for cancellation may include errors in billing or product information, limitations on quantities available for purchase, or problems identified by our credit and fraud avoidance department. Should an order be canceled after your account has been charged, we will issue a refund to your original payment method in the amount of the charge.

AGE RESTRICTION FOR PURCHASES

Certain products, such as those containing alcohol, are available only to individuals who are legal drinking age in their locality. By ordering such products, you represent that you and the recipient of the product are of legal age.

DELIVERY TERMS

Lovette offers various delivery options, including same-day delivery for orders placed before a specified cutoff time.

Our standard delivery hours are 10am-1pm & 2pm-4pm. For any urgent or special requests outside of these hours, please contact us directly to inquire about availability. In the rare event of any delivery issues or concerns, please reach out to our customer service team immediately, and we will work to resolve the issue promptly.

MODIFICATIONS TO ORDERS

Requests for order modifications, including changes to delivery addresses or messages, must be made by contacting our customer service team before the cutoff time on the day prior to the scheduled delivery date. While we will make every effort to accommodate changes, we cannot guarantee that all requests will be fulfilled.

PAYMENT METHODS

Lovette accepts various forms of payment, including major credit cards. All transactions are securely processed, and Lovette does not store or have access to your credit card details.

PRICING AND AVAILABILITY

Prices are subject to change based on market conditions and availability. We reserve the right to adjust pricing for our products.

SUBSTITUTIONS AND AVAILABILITY

Flower arrangements are subject to the availability of specific flowers. Lovette reserves the right to substitute flowers of equal or greater value if the original flowers specified in the arrangement are not available.

SPECIAL OFFERS AND PROMOTIONS

From time to time, Lovette may offer promotional discounts or special offers. These offers are valid only for the duration specified and cannot be applied retroactively. We reserve the right to modify or discontinue promotions at any time without prior notice.

FORCE MAJEURE

Lovette shall not be liable for delays or failures in service or product delivery due to circumstances beyond our control, such as natural disasters, strikes, or transportation disruptions.

CUSTOMER INFORMATION

It is the customer's responsibility to ensure that all contact information is accurate and up-to-date. Lovette values your privacy and will never sell or rent your information. Please refer to our Privacy Policy for more details on how we protect your personal information.

GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Lovette operates. Any disputes arising under or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts within that jurisdiction.